Lyuboslav Ovedenski

Skills

Languages

100%

Bulgarian

Native

90%

English

Professional

30%

German

Basic

IT Skills

HTML / CSS / JavaScriptTypeScriptGitSQLNext.jsExpoReact / React NativeTailwind CSSBootstrapSupabaseVercelGetStream

CAT Tools

Trados StudioMemoQPhraseSmartlingSmartcatCrowdinLokaliseGenTransAcrossGlobalLinkWordBee

Skills

Managing TeamsTime ManagementInteracting with Multiple StakeholdersMultitaskingBudgetingRisk ForecastingExcellent Customer ServiceProblem-solvingStrong OrganizationHigh Degree of Independence and Ownership

Work History

Localization Project Manager

10.2023 – 09.2025

BeConnected Bulgaria

Oversaw localization projects throughout the entire project lifecycle.
Led teams of up to 44 freelance linguists across multiple languages.
Prepared projects using memoQ, SDL Trados, Memsource, XTM, Wordbee, Smartcat, Smartling, Across, GlobalLink, and GenTrans.
Managed project budgets and monitored project progress.
Maintained communication with clients and internal stakeholders.
Negotiated budgets and deadlines when project requirements changed.
Collected final deliverables, processed client feedback, and coordinated revisions.
Participated in the transition from Plunet to a custom-built TMS, collaborating with external developers to implement a solution tailored to company needs.
Managed 30–40 incoming projects daily, ensuring timely assignment, execution, and delivery under tight deadlines.

Customer Support

03.2021 – 09.2022

Sitel - Just Eat Project UK

Assisted customers with order issues, payments, and delivery inquiries via chat and email using Zendesk.
Resolved customer complaints and provided effective solutions to ensure high customer satisfaction.
Documented customer interactions and updated support tickets according to company procedures.

Receptionist

05.2019 – 09.2019

International House of Journalists Hotel

Welcomed guests, handled check-ins and check-outs, and provided general assistance.
Answered phone calls and coordinated reservations and guest requests.